Terms of Service

Provider of the service is:

Plenetic GmbH Carlsplatz 1F 38723 Seesen Germany

Email: info@plenetic.com

Plenetic provides a browser-based business workspace (including CRM and related operational tools). Features may change over time, especially during early access. Unless otherwise agreed in writing, Plenetic is provided as a software-as-a-service offering.

The service is offered exclusively to entrepreneurs within the meaning of §14 of the German Civil Code (BGB) (business customers / B2B). Consumers within the meaning of §13 BGB are not permitted to use Plenetic. By requesting access or creating an account, you represent that you are acting as an entrepreneur for your trade, business, or profession.

Parts of Plenetic may be offered as early access, beta, or preview. Such versions may be incomplete, change without notice, or contain errors. We aim for reasonable availability, but we do not guarantee uninterrupted or error-free operation. Planned maintenance and urgent security measures may temporarily limit access.

Access requires a user account and, where applicable, an organization workspace. You must provide accurate information, keep login credentials confidential, and ensure that only authorized persons use your account. You are responsible for activity under your accounts, unless you notify us of unauthorized use without undue delay.

You may use Plenetic only in accordance with these terms and applicable law. In particular, you must not:

• reverse engineer, copy, or resell the service except as permitted by law;
• interfere with the security, integrity, or availability of the service;
• upload unlawful, infringing, or harmful content;
• use Plenetic to send spam or conduct abusive automated access;
• attempt to access data or workspaces you are not authorized to use.

You retain rights to the content and business data you upload or create in Plenetic (“Customer Content”). You grant Plenetic a limited right to host, process, transmit, and display Customer Content solely as necessary to provide, maintain, and secure the service. Plenetic does not claim ownership of Customer Content and does not use Customer Content to train third-party AI models.

You are responsible for the lawfulness of Customer Content and for having the necessary rights and consents to process it in Plenetic. For privacy details, see our Privacy Policy.

Where Plenetic processes personal data on behalf of your organization in the signed-in workspace, Plenetic acts as a processor under Art. 28 GDPR. The parties will conclude a data processing agreement (Auftragsverarbeitungsvertrag / DPA) as required. Please contact info@plenetic.com to request or conclude an AVV/DPA. Further details are set out in our Privacy Policy.

Plenetic, including software, design, branding, documentation, and related materials, remains the intellectual property of Plenetic GmbH or its licensors. Except for the usage rights expressly granted under these terms, no rights are transferred to you.

During early access, Plenetic may be offered free of charge or under separately communicated commercial terms. Paid plans, if any, will be described in an order form, offer, or pricing page. Unless stated otherwise, prices are net of applicable taxes.

Each party shall treat non-public business information of the other party as confidential and use it only for performing these terms, except where disclosure is required by law or the information is already public through no fault of the receiving party.

Plenetic is liable without limitation for intent and gross negligence, for injury to life, body, or health, and where mandatory law so requires (including under the German Product Liability Act).

In cases of slight negligence, Plenetic is liable only for breach of essential contractual obligations (cardinal obligations), and then limited to the typical, foreseeable damage. Essential obligations are those whose fulfillment makes proper performance of the contract possible and on which the other party may regularly rely.

To the extent permitted by law, Plenetic is not liable for loss of profit, loss of data where reasonable backup measures were not taken by you, or damages caused by early-access / beta features.

These terms apply for as long as you use Plenetic. You may stop using the service and request deletion of your account at any time. We may suspend or terminate access if you materially breach these terms, if continued use would create legal or security risks, or if the service is discontinued. Upon termination, your right to use Plenetic ends. Retention and deletion of personal data are governed by our Privacy Policy and applicable law.

We may update these terms when the service, legal requirements, or business model changes. The current version is published on this page with an updated date. For material changes affecting existing customers, we will provide reasonable prior notice where practicable (for example by email or in-product notice). If you do not agree to material changes, you may stop using the service before they take effect. Continued use after the effective date constitutes acceptance of the updated terms, unless mandatory law requires otherwise.

These terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is Braunschweig, Germany, unless mandatory law provides otherwise.

If any provision of these terms is or becomes invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

Questions about these Terms of Service can be sent to info@plenetic.com or by post to the address above. You may also use the contact form on our Imprint page.